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Unlike hearing, which is a passive process, listening is a mental skill which can be developed. Listening is often explained by distinguishing it from hearing. Daniel Goleman, psychologist and author. but just how far we should go in adjusting our actions based on what another says is itself a matter of some controversy. Note this !Ī mark of having truly heard someone else is to respond appropriately, even if that means making some change in what you do. Listening actively and effectively therefore helps us interpret messages and response more accurately and thereby gain a better understanding of the people with whom we come into contact.
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This is because the nonverbal part of the message made up of body language Opens in new window carries the feelings and emotions of the speaker, and often ‘says’ more than the words that are used. Therefore, we have to listen to the words that are being spoken and, at the same time, ‘listen’ to the nonverbal cues Opens in new window that accompany the words. Interpersonal listening requires that we listen or pay attention to what is said (the verbal or content level of the message) and the manner in which it is conveyed-the nonverbal or relational level of the message.
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“ Listening is the active and dynamic process of attending, perceiving, interpreting, remembering, and responding to the expressed (verbal and nonverbal) needs, concerns, and information offered by other (persons) human beings.”.Michael Purdy in his views offers an extended definition that includes memory: Listening is “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”.It involves recognizing what is said and comprehending the message.Īccording to the International Listening Association Opens in new window , Listening is a process of receiving and interpreting the spoken word. If we were supposed to talk more than we listen, we would have two tongues and one ear. Mark Twain famously emphasized the importance of listening: Studies have shown that one of the major limitations in establishing and maintaining relationships in the business world is inability of the partners to listen effectively, yet only few of us make deliberate effort to listen actively. For example, we listen when we use telephone, attend seminars and meetings, participate in arguments, give and receive instructions, make decisions based on oral information. During the course of each day we are constantly called upon to listen in a variety of situations. Listening Effective Listening Skill Listening is the communication skill that many people frequently use the most.